Membership Associate - The Y in Druid Hill

YMCA Central Maryland • Baltimore, MD

2d • Onsite

About The Position

The Membership Associate is responsible for delivering exceptional customer service and supporting membership growth through active engagement, outreach, and sales. This role serves as the first point of contact for prospective and current members and plays a key role in creating a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach efforts to local businesses and community partners in support of the center’s membership strategy.

Requirements

• Minimum of 1 year of customer service and sales experience required.
• Strong interpersonal and communication skills with a passion for helping others.
• Ability to work in a fast-paced, team-oriented environment.
• Availability to work flexible hours, including evenings and weekends.
• Basic computer skills and familiarity with membership software systems are a plus.

Nice To Haves

• Experience with community outreach or partnership development preferred.

Responsibilities

• Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
• Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
• Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
• Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
• Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
• Supports front desk operations including check-ins, registrations, and responding to member inquiries.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed