Membership Associate - The Y in Druid Hill

The Y in Central Maryland•Baltimore, MD

3d•Onsite

About The Position

The Membership Associate is responsible for delivering exceptional customer service and supporting membership growth through active engagement, outreach, and sales. This role serves as the first point of contact for prospective and current members and plays a key role in creating a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach efforts to local businesses and community partners in support of the center’s membership strategy.

Requirements

Minimum of 1 year of customer service and sales experience required.
Strong interpersonal and communication skills with a passion for helping others.
Ability to work in a fast-paced, team-oriented environment.
Availability to work flexible hours, including evenings and weekends.
Must be able to stand for extended periods of time and move about the facility regularly.
Must be able to lift up to 50 pounds as needed.
Requires frequent bending, stretching, reaching, and walking.
Must be able to engage with members at a front desk or on facility tours throughout a shift.
Will be exposed to cleaning products during routine tasks and is expected to assist in keeping the front desk area clean, organized, and presentable at all times.
An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position. They may include a background check, drug test, driver’s license record, CPS, and/or Criminal Background check.
Additional driver’s license check, CPS, Criminal Background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position.
All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.

Nice To Haves

Experience with community outreach or partnership development preferred.
Basic computer skills and familiarity with membership software systems are a plus.
May be required to assist in facility events or outreach activities, which may involve physical setup and interaction with the community.

Responsibilities

Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.
Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.
Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.
Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.
Maintains accurate records in the membership database and ensures proper handling of member information and transactions.
Supports front desk operations including check-ins, registrations, and responding to member inquiries.