Membership Advisor

Heimat•Los Angeles, CA

About The Position

As a Membership Advisor, you will provide excellent customer service and will ensure a world-class concierge and lifestyle experience from start to finish. Your role will report to the Membership Manager.

Requirements

Excellent customer service skills.
Ability to provide a world-class concierge and lifestyle experience.
Knowledge of latest offers within the club and community.
Experience with membership management.
Ability to organize tours for future members.
Skills in driving new membership sales.
Experience performing concierge duties (e.g., making reservations, booking appointments).
Ability to prepare welcome packets for new members.
Comfortable discussing company amenities.
Experience managing and updating a CRM system.
Comfortable with cold-calling and handling incoming requests regarding account details, payment information, and collections.
Ability to support members with accessing various accounts and apps.
Proficiency in administrative duties such as filing, data entry, correspondence, and updating contact information.
Ability to monitor member satisfaction and ensure a high-quality member experience.
Strong communication skills for maintaining regular contact with members.
Approachability and attention to detail.
Ability to be present on each floor to interact with members.

Responsibilities

Be naturally warm and welcoming by nature.
Stay informed on the latest offers within the club and community to guarantee the members' experience is exceptional.
Be responsible for all aspects of membership, from serving as the first point of contact for membership-related questions to organizing tours for future members.
Drive new membership sales.
Perform concierge duties for our members including making reservations to our restaurant, booking pool cabanas, spa appointments etc.
Prepare members’ welcome packets for all new member introduction and onboarding.
Be comfortable discussing all of Heimat’s amenities.
Manage the membership CRM system and make sure it is updated.
Be comfortable cold-calling members as well as field incoming requests and calls pertaining to updating account details, payment information and collecting payment.
Support members with accessing various accounts and apps like Techno Gym and wellness apps.
Perform administrative duties including the following but not limited to, filing member’s contract, data entry, telephone and email correspondence, updating members’ contact information, daily birthday reports.
Monitor member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values.
Maintain regular and seamless communication with new and existing members by being approachable, detail oriented, and having presence on each floor to speak with members in person.
Perform any additional duties as requested by management.