Membership Advisor

MXB Battery Operations LP•San Francisco, CA

3d•$0 - $95,000•Onsite

About The Position

The Membership Advisor owns a long-term, personal relationship with an assigned portfolio of applicants and Members, from initial application through the full life of their membership. This role is akin to a private banking relationship manager or luxury clienteling advisor, requiring organizational discipline, genuine curiosity about people, and the judgment to build lasting trust. Success is measured in belonging and retention, not volume. In addition to their individual Membership portfolio, the Advisor also owns The Battery's House Account program, which is the Club's corporate hospitality product. This function requires partnership growth rather than individual belonging and retention, drawing on relationship-building, discretion, and portfolio management skills.

Requirements

High emotional intelligence, warmth, and discretion.
Strong organizational skills for managing a multi-person relationship portfolio over long time horizons.
Genuine curiosity about people; naturally relationship-oriented rather than transaction-oriented.
Comfortable with long relationship cycles rather than short sales cycles.
Comfortable with structured sales and negotiation conversations for corporate accounts, in addition to relationship-based Membership work.
Excellent written and verbal communication.
Background in luxury hospitality, private club membership, or relationship/client management (e.g., private banking, wealth management client service) preferred.
Experience managing an active portfolio of client or Member relationships.
Experience in B2B account management, corporate partnerships, or sales preferred.
Bachelor's degree or equivalent experience preferred.
Flexibility with schedule, including evenings and weekends as needed for Club events.
Must be able to read, write, speak, and understand English comprehensively.
Basic computer skills, including comfort learning new CRM/database software.
Regular Member contact in varied areas of the Club.
Must be able to tolerate varying noise levels, temperature, illumination, and air quality.
Requires hand-eye coordination and manual dexterity.
Requires normal sense of smell, taste, touch, and sound.
Must be able to respond to visual or aural cues.
Continuously or periodically bend, twist, lean, kneel, walk, stand, and/or sit up to 8+ hours per shift.
Lift up to 20 pounds in order to perform the essential functions.
Able to maneuver freely through all areas of the property.

Responsibilities

Owns the personal relationship with an assigned portfolio of applicants and Members, from lead assignment through active membership, serving as their consistent point of contact throughout.
Provides a tailored welcome and tour to prospective Members, layered on top of, not in place of, the standard Nominee Open House and Membership Committee process.
Guides applicants through the application process without participating in or influencing the formal admissions decision.
Runs a structured onboarding and check-in cadence for new Members in the portfolio (approximately 30/60/180 days), refining the model as the pilot matures.
Develops a genuine understanding of each Member's interests and goals, and makes relevant introductions, invitations, and recommendations within the Club.
Recognizes early signs of Member disengagement and proactively reconnects them with relevant Club offerings.
Supports renewal by reviewing portfolio engagement well ahead of renewal dates and addressing remediable concerns early.
Owns the relationship with House Account holders across all tiers (Standard, Select, Premier, Principal), from initial outreach through ongoing account management.
Leads prospecting and outreach for new House Account opportunities, including preparing research and briefing materials ahead of prospect meetings.
Manages the sales and negotiation process for new House Accounts, including tier selection, partnership fee terms, and contract execution.
Conducts regular check-ins with House Account holders to ensure engagement, utilization, and satisfaction with their house credit and Club benefits.
Tracks House Account renewals and proactively addresses at-risk accounts ahead of renewal.
Maintains accurate House Account records in Sonato/CRM systems, kept separate from individual Membership portfolio records.
Gathers Member feedback and routes it to the accountable department owner, following up once it has been addressed.
Maintains accurate relationship and portfolio records in Sonato/CRM systems.
Does not make or influence admissions decisions — that authority remains with the Membership Committee.
Does not act as a personal assistant to Members.
Does not pressure Members for nominations.
Does not resolve issues owned by other departments, but ensures they are routed and followed up on.