Membership Advisor

MYSTIC VALLEY YOUNG MENS CHRISTIAN ASSOC•Malden, MA

4d•$16 - $16•Onsite

About The Position

The Membership Advisor / Welcome Center Attendant serves as the first point of contact for visitors and prospective members. This role is responsible for delivering exceptional customer service, providing accurate information about programs and services, processing memberships, and maintaining a welcoming and professional environment. The ideal candidate is friendly, detail-oriented, and comfortable engaging with the public to promote membership options and support overall facility operations.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Comfort with point-of-sale systems and basic computer operations.
Ability to multitask in a fast-paced environment.
Friendly, approachable demeanor with a customer-first attitude.
Ability to work evenings, weekends, and holidays as needed.

Nice To Haves

Previous customer service or sales experience preferred.

Responsibilities

Understand a core value of the YMCA that Sales is a Mission, Not a Transaction.
Using the ARB Framework we provide information on membership types, benefits, pricing, and promotions.
Using the 4-Step Tour Process to turn every tour into a personalized, mission-driven experience.
Maintain a strong understanding of membership features to confidently promote and sell memberships. Which includes processing new memberships, renewals, changes, and cancellations accurately.
Greet all members in a warm and professional manner using our Four Principles of Service & our Four Cultural Dimensions approach.
Answer questions and assist with the registrations of: programs, services, schedules, and facility amenities
Respond to phone and email inquiries promptly and courteously
Process payments, receipts, and daily transactions with accuracy.
Check members in and verify account status.
Assist with maintaining cleanliness and order in the welcome center area.
Report maintenance or safety concerns to appropriate director.
Support the team during special events, peak hours, and promotional activities.
Any and all other duties assigned by your direct supervisor.