Members Lounge Attendant

AccorHotel•San Diego, CA

11d•$20•Onsite

About The Position

The Members Lounge Attendant is responsible for the upkeep, organization, and service of both the Men’s and Ladies Member Locker Rooms and Lounges. They ensure a welcoming, clean, and well-stocked environment, providing exceptional service to members and guests.

Requirements

Valid Driver’s License
Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed
Customer Service Excellence: Demonstrated refined customer service and interpersonal skills
Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
Must be able to communicate effectively with members, guests, and employees.
Proficiency in the English language is essential for clear communication.
Ability to think quickly and resolve issues in a professional manner.
Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
Ability to work well in a team environment, supporting and cooperating with colleagues and management.
Understanding and compliance with safety protocols and procedures.
Basic proficiency in using POS systems, inventory management software, and other relevant technology.
Possession of a valid Food Handlers Card
Possession of a valid alcohol service certification (e.g., TIPS, ServSafe).
Standing: Ability to stand for extended periods while working.
Mobility: Ability to bend, kneel, or squat as needed for various tasks.
Dexterity: Wrist dexterity for handling and manipulating objects.
Strength: Ability to push/pull up to 50 lbs. as necessary.
Repetitive Movements: Frequent repetitive movement of arms at shoulder level and both hands.
Reach and Flexibility: Ability to reach with hands and arms, and the ability to twist the neck.
Lifting/Carrying: Ability to lift and carry items, including supplies and equipment.
Stamina: Ability to maintain energy and focus over long shifts.
Adaptability: Capability to adapt to a dynamic work environment with varying demands and tasks.
Potential exposure to dust and chemicals, requiring the use of protective equipment.
Commitment to following safety guidelines and using protective gear correctly.
Applicants must be legally eligible to work the United States.

Nice To Haves

Multilingual abilities are a plus to cater to a diverse membership base.
Previous experience in a similar role within a luxury club or hospitality environment is preferred.
Certification in hospitality or customer service training programs can be advantageous.

Responsibilities

Serve food and beverages in compliance with Fairmont Grand Del Mar standards.
Maintain a neat and clean workstation/bar area.
Make every effort to learn members’ names, interests, etc., to provide personalized service.
Accommodate all member/guest needs/requests promptly and courteously.
Collect and transport dirty towels to the laundry bin at the conclusion of each nightly shift.
Stock and store towels appropriately in locker bays, showers, and sink areas.
Ensure showers are stocked with towels, slippers, shampoo, conditioner, foot powder, and soap.
Clean and polish both street and golf shoes at members’ or guests’ requests.
Check and replace golf spikes at members’ or guests’ requests.
Ensure wet areas are fully stocked and checked several times a day.
Maintain cleanliness and appearance of full Locker Room, Lounge, and patio areas.
Maintain an adequate inventory of all supplies.
Assist in locker access and issue special request supplies to members as needed.
Report any shortage of locker room supplies to the supervisor.
Order supplies as needed, ensuring timely replenishment.
Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
Maintain a congenial appearance to positively represent the Club.
Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
Maintain the same high standards for both Men’s and Ladies areas.
Regularly communicate with other team members and management to ensure smooth operations and address any issues promptly.
Anticipate member and guest needs and take proactive steps to ensure a seamless and enjoyable experience.
Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
Perform other duties as assigned by the supervisor, Clubhouse Grill General Manager, and Director of Golf.

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
Complimentary on-site parking
Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
Training & Development: Learning programs through our Academies designed to sharpen your skills
Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
Eligible single Full-Time employees can enroll in a $0 premium health plan
Life and disability insurance
Paid Holidays
Vacation and sick leave
401(k) retirement plan with matching program
Employee Assistance Program (EAP)