Member Value Coordinator (REMOTE)

Purchaser Business Group on Health•Concord, CA

2d•$73,000 - $103,000•Remote

About The Position

The Purchaser Business Group on Health (PBGH) is an action-oriented non-profit dedicated to improving healthcare outcomes, experience, and affordability for consumers and purchasers nationwide. PBGH collaborates with its purchaser members, including large and innovative private employers and public purchasers, to advance healthcare quality, drive affordability, and foster equity. PBGH and its members are at the forefront of healthcare innovation, utilizing purchaser-led solutions like quality measurement and high-value care models. The organization partners with providers, policymakers, and other stakeholders to develop and implement strategies that support the health and well-being of employees, their families, and the public. The Member Value Coordinator will support the Member Value team's ongoing programs and projects. This role provides operational and administrative coordination for internal projects and process improvements, assists with event execution, maintains data integrity, and ensures the timely delivery of member programs and communications. The position reports to the Manager, Member Engagement & Programs.

Requirements

Bachelor’s Degree or equivalent combination of education and experience required.
1+ years of operations and administrative experience, in the non-profit, healthcare, public health, or benefits fields.
Proficiency of Microsoft Office applications, Customer Relationship Management (CRM) software (e.g., Salesforce), event platforms (e.g., Zoom, Whova), website tools (e.g., WordPress), design and communications software (e.g., Campaign Monitor, Canva, Adobe), and project management software (e.g., Asana).
Detail-oriented professional with exceptional organizational skills.
Proactive and self-directed individual that can thrive in a fast-paced, evolving, and deadline-oriented environment.
Ability to travel 15 - 20% of time.

Responsibilities

Coordinates all aspects of member check-ins and partner calls, including scheduling, preparation, documentation, and follow-up.
Maintains member records in Salesforce CRM and tracks participation across meetings, workgroups, surveys, and strategic initiatives.
Prepares member engagement reports and dashboards for leadership review and assists in identifying engagement gaps and opportunities for improvement.
Coordinates project plans, timelines, deliverable trackers, and status reporting for membership programs and grant-funded initiatives.
Creates surveys and compiles results to identify trends, priorities, and insights across member organizations.
Supports outreach and engagement efforts with members, prospects, and partners in collaboration with Member Value team.
Identifies opportunities to improve team processes, tools, and resources, implementing enhancements that increase efficiency, consistency, and collaboration.
Coordinates cross-functional workflows, monitors progress on key deliverables, and follows up with stakeholders to support timely execution of Member Value priorities.
Coordinates virtual and in-person events, including planning, logistics, and event execution.
Develops and maintains event timelines, processes, and task tracking, supporting execution in collaboration with Member Value team.
Manages event registration, calendar invitations, technology logistics, and attendee tracking.
Coordinates pre-event planning meetings and supports content preparation activities.
Supports agenda development, speaker outreach, and speaker preparation in partnership with content leads.
Administers webinar and meeting platform (Zoom), managing session logistics, attendee support, chat moderation, and audience engagement tools.
Collects and synthesizes event feedback to identify trends and opportunities for improvement.
Publishes event recordings and materials to the member portal.
Coordinates sponsor-related logistics and deliverables for member events.
Evaluates event workflows and feedback to recommend and implement process improvements that enhance the attendee and team experience.
Maintains contact information across Salesforce, Outlook, and the member portal, ensuring that information is accurate and updated in a timely manner.
Supports the development of email, website, member portal, and social media content to enhance member and stakeholder connections.
Creates event marketing and communications materials to drive registration and support attendee participation.
Develops event slides, handouts, and supporting materials in partnership with content leads.
Creates graphics and visual assets in Canva to support member communications and marketing efforts.
Coordinates content development for PBGH member newsletter, collaborating across teams, and maintaining digital newsletter templates in email marketing platform (Campaign Monitor).
Tracks member engagement across communication channels and provides recommendations for improving reach and value.
Maintains and improves communication processes, templates, and resources to increase efficiency, consistency, and engagement across all member-facing communications.