Member Team Lead

Walmart•Denver, CO

1d•Onsite

About The Position

This position involves assisting management with the supervision of associates, ensuring member service, communicating and supporting membership programs, overseeing assigned areas, completing accounting records, and implementing business processes. The role emphasizes compliance with company policies, ethical standards, and team leadership. It also highlights the company's commitment to diversity, teamwork, integrity, customer service, and continuous improvement. Sam Walton started Walmart fifty years ago, transforming a single shop into the world's biggest retailer, with a consistent commitment to helping customers save money to live better. The company is reinventing the shopping experience, with associates at its heart, aiming to shape the future of retail and improve millions of lives.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assist management with associate supervision, including assigning duties, communicating goals and feedback, training, and providing guidance on member service approaches and techniques.
Ensure member complaints and issues are resolved according to company guidelines, and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
Process memberships, upgrades, and credit accounts, encourage membership renewals, and participate in sales and marketing events.
Complete and maintain marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam's Club products and services.
Provide and ensure member service by acknowledging the member, identifying member needs, assisting with purchasing decisions, and locating merchandise.
Provide guidance and support to members regarding self-service technology, assist members with transactions utilizing registers or self-checkout area, and ensure club pick up orders are filled.
Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Organize and maintain availability of carts/flatbeds, assist members with transporting items utilizing cart retrieval equipment according to company policies and procedures, and maintain parking lot cleanliness.
Complete accounting records, files transactions, and other required documentation by following accounting office procedures.
Provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
Prepare daily deposits, prepare and oversee Cash Fund Transfers, and investigate overages and shortages in cash register drawers and accounting office.
Maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners.
Analyze and apply information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
Explain, guide, and demonstrate how to apply policies in executing business processes and practices, implement related action plans, and use the Open Door Policy.
Assist management with correcting ethical and compliance issues and problems.
Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities.
Coordinate and execute work assignments, provide advice, feedback, and support to ensure timelines and work quality are achieved.
Model and help others with how to adapt to change or new challenges.
Embrace differences in people, cultures, ideas, and experiences, and create a workplace where associates feel seen, supported, and connected through a culture of belonging.
Create opportunities for all associates to thrive and perform, and help to attract the best talent.
Work as a team, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
Strengthen the team by helping, developing, and mentoring others, and recognizing others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance, and model the Walmart values to support and foster our culture.
Hold oneself and others accountable, and support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first.
Make decisions based on reliable information, balance short and long-term priorities, and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience.
Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.