Member Team Lead

Sam's East•Richmond, TX

17h•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role includes assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, helping resolve complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service, including helping with purchasing decisions, locating merchandise, supporting members using self-service technology, assisting with transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining carts and flatbeds, helping members transport items, retrieving carts with equipment, and maintaining parking-lot cleanliness. The role also completes and oversees accounting documentation and transactions, supports register operation, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The position develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvements. It promotes ethical conduct and compliance, helps address compliance issues, and leads and participates in teams to meet timelines and quality expectations. The role models the company’s values, develops and mentors associates, builds trusting relationships, supports customers and members, and adapts to change and new challenges.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Provide membership information; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain required documentation; and work toward membership goals.
Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology use, assisting with transactions, and ensuring club pickup orders are filled.
Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining carts and flatbeds, assisting with item transport, retrieving carts with equipment, and maintaining parking-lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; provide funds for register operation; prepare deposits and cash fund transfers; investigate overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes to meet business needs in collaboration with managers, coworkers, customers, and business partners.
Analyze information, monitor progress and results, and identify and address opportunities for improvement.
Promote and support company policies, procedures, ethics, and integrity; implement action plans; and assist management in correcting ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, and supporting timely, quality work and adaptation to change.
Build trusting relationships, communicate positively, and help develop and mentor associates while recognizing their contributions.
Make decisions using reliable information, deliver results with the customer first, and support continuous improvement and adoption of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, with eligible programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are paid.