Member Team Lead

Walmart•Hattiesburg, MS

3d•$21 - $29•Onsite

About The Position

This position involves assisting management with the supervision of associates in an assigned area of responsibility. Key duties include assigning tasks, communicating goals and feedback, training associates, providing guidance on member service, ensuring compliance with company policies, and participating in the hiring and evaluation process. The role also focuses on promoting membership by informing members about programs and benefits, processing memberships and upgrades, encouraging renewals, and participating in sales events to meet membership goals. Additionally, the position requires providing excellent member service by assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, processing transactions, and ensuring club pickup orders are fulfilled. Responsibilities also include overseeing the assigned area by handling claims and returns, zoning, merchandising, identifying shrink and damages, organizing carts, assisting members with transport, maintaining parking lot cleanliness, and completing accounting records and financial reports accurately and confidentially.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, and striving to meet membership goals and promoting the value of Sam's Club products and services.
Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.
Respects the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Respects the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respects the Individual: Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.
Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves our Customers and Members: Delivers results while putting the customer first.
Serves our Customers and Members: Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
Strives for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Strives for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.