Member Team Lead

Walmart•Evergreen Park, IL

8d•$23 - $31•Onsite

About The Position

This position involves assisting management with the supervision of associates in an assigned area, focusing on member service, sales, and operational efficiency. The role requires providing guidance and support to associates, ensuring compliance with company policies, and contributing to sales and membership goals. The Member Team Lead will also be responsible for overseeing a specific area, handling transactions, and maintaining a positive shopping environment for members.

Requirements

6 months retail experience including operating front-end equipment (e.g., cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance, ensuring compliance with company policies, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits, processing memberships, upgrades, and credit accounts, encouraging renewals, participating in sales and marketing events, and striving to meet membership goals.
Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for register operation, creating and interpreting financial analysis reports, assisting with investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages, and maintaining confidentiality and accuracy of financial and personal information.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing feedback and support, and modeling adaptation to change.
Embraces differences and creates a workplace where associates feel seen, supported, and connected.
Works as a team, builds strong relationships, and communicates with energy and positivity.
Strengthens the team by helping, developing, and mentoring others, and recognizing contributions.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances priorities, and considers the impact of own work.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to new technologies and skills, and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO (Paid Public Holiday Leave)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company-paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.