(USA) Member Team Lead

Walmart • Knoxville, TN

1d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides direction on member-service approaches. It helps resolve member complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting use of self-service technology, assisting with register or self-checkout transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, using cart retrieval equipment, and keeping the parking lot clean. The role also completes accounting records and transactions, follows accounting office procedures, supports register funds, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and safeguards the accuracy and confidentiality of financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; uses information from multiple sources to monitor results and identify improvements; and promotes compliance with company policies, procedures, ethics, and integrity standards. It leads and participates in teams, coordinates work assignments, shares resources and feedback, supports quality and timelines, and helps others adapt to change. The position is expected to demonstrate the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be at least 18 years of age.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events and complete marketing recaps and other required documentation.
• Provide member service by identifying needs, helping with purchasing decisions and locating merchandise, supporting self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee assigned-area claims and returns, merchandise zoning and organization, and identification of shrink and damages.
• Maintain cart and flatbed availability, assist members with transporting items using cart retrieval equipment, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation, prepare daily deposits, oversee cash fund transfers, and investigate register and accounting-office cash overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices that meet business needs.
• Monitor progress and results, apply information from multiple sources, and identify and address improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and standards of ethics and integrity; assist management in correcting ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, and providing advice, feedback, and support to meet timelines and quality expectations.
• Model and help others adapt to change or new challenges.
• Promote a respectful, inclusive workplace; build trusting relationships; communicate positively; mentor and develop others; and recognize their contributions.
• Serve customers and members, make informed decisions that balance priorities, and drive continuous improvement while learning and supporting others through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed