(USA) Member Team Lead

Sam's East • Daphne, AL

13d • Onsite

About The Position

This role involves assisting management with the supervision of associates in an assigned area, focusing on member service, sales, and operational efficiency. The Member Team Lead will be responsible for guiding associates, ensuring compliance with company policies, and promoting the value of Sam's Club products and services. Key duties include handling member transactions, managing inventory, completing financial records, and fostering a positive team environment. The position also emphasizes upholding company values such as respect for individuals, integrity, and striving for excellence.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Nice To Haves

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service approaches, ensuring compliance with company policies, and supporting the Open Door Policy.
• Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members.
• Processes memberships, upgrades, and credit accounts, encouraging membership renewals.
• Participates in sales and marketing events, completing and maintaining marketing recaps and other required documentation.
• Strives to meet membership goals and promotes the value of Sam's Club products and services.
• Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness.
• Completes accounting records, files transactions, and other required documentation by following accounting office procedures.
• Provides funds for proper register operation, creates and interprets financial analysis reports, assists with accounting-related investigations, prepares daily deposits, and oversees Cash Fund Transfers.
• Investigates overages and shortages in cash register drawers and accounting office, and maintains confidentiality and accuracy of financial and personal information.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners.
• Analyzes and applies information from multiple sources, monitors progress and results, and identifies and addresses improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved.
• Models and helps others with how to adapt to change or new challenges.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• PPTO
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (company paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed