Member Team Lead

Walmart • Saint Louis, MO

1d • Onsite

About The Position

The Member Team Lead assists management with the supervision of associates, including assigning duties, communicating goals and feedback, training, and providing guidance on member service. This role is responsible for resolving member complaints, ensuring compliance with company policies, and participating in various HR functions like recruiting, hiring, scheduling, coaching, and evaluating associates. Key responsibilities also include promoting and processing memberships, assisting members with purchasing decisions and transactions, overseeing the assigned area (including merchandise organization and cart retrieval), and completing accounting records. The Team Lead is expected to develop and implement processes, ensure ethical compliance, and lead teams by coordinating work assignments and providing support. The company emphasizes values such as respect for the individual, acting with integrity, serving customers and members, and striving for excellence.

Requirements

• 6 months retail experience including operating front-end equipment (for example, cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Nice To Haves

• Leading a front-end team
• Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates
• Communicating goals and feedback to associates
• Training associates on processes and procedures
• Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
• Ensuring compliance with company policies and procedures
• Supporting the Open Door Policy
• Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members
• Processing memberships, upgrades, and credit accounts
• Encouraging membership renewals
• Participating in sales and marketing events
• Completing and maintaining marketing recaps and other required documentation
• Striving to meet membership goals and promoting the value of Sam's Club products and services
• Provides and ensures member service by acknowledging the member and identifying member needs
• Assisting members with purchasing decisions, locating merchandise
• Providing guidance and support to members regarding self-service technology
• Assisting members with transactions utilizing registers or self-checkout area
• Ensuring club pick up orders are filled
• Oversees assigned area of responsibility by handling claims and returns
• Zoning the area, arranging and organizing merchandise
• Identifying shrink and damages
• Organizing and maintaining availability of carts/flatbeds
• Assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures
• Maintaining parking lot cleanliness
• Completes accounting records, files transactions, and other required documentation by following accounting office procedures
• Providing funds for proper register operation
• Creating and interpreting financial analysis reports
• Assisting with accounting-related investigations
• Preparing daily deposits
• Preparing and overseeing Cash Fund Transfers
• Investigating overages and shortages in cash register drawers and accounting office
• Maintaining confidentiality and accuracy of financial and personal information
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners
• Analyzing and applying information from multiple sources
• Monitoring progress and results and identifying and addressing improvement opportunities
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
• Implementing related action plans using the Open Door Policy
• Assisting management with correcting ethical and compliance issues and problems
• Leads and participates in teams by using and sharing resources, information, and tools
• Determining customer needs and business priorities
• Coordinating and executing work assignments
• Providing advice, feedback, and support to ensure timelines and work quality are achieved
• Modeling and helping others with how to adapt to change or new challenges

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical, vision and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, including high school completion to bachelor's degrees, English Language Learning and short-form certificates; tuition, books, and fees are completely paid)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed