(USA) Member Team Lead

Walmart•Springfield, MO

21h•Onsite

About The Position

The Member Team Lead position at Sam's Club involves assisting management in supervising associates within a designated area. Key responsibilities include assigning duties, providing feedback and training, ensuring compliance with company policies, and supporting the Open Door Policy. This role actively participates in the recruitment, hiring, scheduling, promotion, coaching, and evaluation of associates. A core function is to communicate and support membership by providing information on various membership types, programs, and benefits to both current and prospective members, processing memberships, encouraging renewals, and engaging in sales and marketing activities to meet membership goals. The Team Lead is also responsible for delivering excellent member service, which includes assisting with purchasing decisions, locating merchandise, guiding members on self-service technology, and facilitating transactions at registers or self-checkout. Operational oversight of the assigned area includes managing claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart availability, and ensuring parking lot cleanliness. The role also encompasses accounting duties such as maintaining records, processing transactions, preparing deposits, overseeing Cash Fund Transfers, and investigating discrepancies while ensuring confidentiality. Furthermore, the Team Lead is expected to develop and implement business processes, collaborate with various partners, monitor progress, and identify improvement opportunities. The position emphasizes demonstrating and promoting compliance with company ethics and integrity, leading and participating in teams, fostering a culture of belonging, and continuously striving for excellence by embracing differences, building relationships, and driving improvements. Sam's Club, a subsidiary of Walmart, is committed to helping customers save money and is focused on reinventing the shopping experience.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates
Communicating goals and feedback
Training associates on processes and procedures
Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
Ensuring compliance with company policies and procedures
Supporting the Open Door Policy
Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members
Processing memberships, upgrades, and credit accounts
Encouraging membership renewals
Participating in sales and marketing events
Completing and maintaining marketing recaps and other required documentation
Striving to meet membership goals and promoting the value of Sam's Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs
Assisting members with purchasing decisions
Locating merchandise
Providing guidance and support to members regarding self-service technology
Assisting members with transactions utilizing registers or self-checkout area
Ensuring club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns
Zoning the area
Arranging and organizing merchandise
Identifying shrink and damages
Organizing and maintaining availability of carts/flatbeds
Assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures
Maintaining parking lot cleanliness
Completes accounting records, files transactions, and other required documentation by following accounting office procedures
Providing funds for proper register operation
Creating and interpreting financial analysis reports
Assisting with accounting-related investigations
Preparing daily deposits
Preparing and overseeing Cash Fund Transfers
Investigating overages and shortages in cash register drawers and accounting office
Maintaining confidentiality and accuracy of financial and personal information
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners
Analyzing and applying information from multiple sources
Monitoring progress and results
Identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
Implementing related action plans using the Open Door Policy
Assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools
Determining customer needs and business priorities
Coordinating and executing work assignments
Providing advice, feedback, and support to ensure timelines and work quality are achieved
Modeling and helping others with how to adapt to change or new challenges
Embraces differences in people, cultures, ideas, and experiences
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Helps to attract the best talent
Works as a team, builds strong and trusting relationships
Communicates with impact, energy, and positivity to motivate and influence
Strengthens the team by helping, developing, and mentoring others
Recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance
Models the Walmart values to support and foster our culture
Holds oneself and others accountable
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (Paid Time Off)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO (Protected Paid Time Off) that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates; tuition, books, and fees are completely paid for by Walmart)