(USA) Member Team Lead

Walmart•Niagara Falls, NY

3d•Onsite

About The Position

This position assists management with the supervision of associates in an assigned area, including assigning duties, communicating goals and feedback, training, and providing guidance on member service. The role ensures compliance with company policies, supports the Open Door Policy, and participates in various HR functions like recruiting, hiring, scheduling, coaching, and evaluating associates. Key aspects include communicating and supporting membership programs, processing memberships, encouraging renewals, participating in sales events, and promoting Sam's Club products and services. The Member Team Lead is also responsible for providing excellent member service, assisting with purchasing decisions, locating merchandise, supporting self-service technology, and handling transactions. Operational duties involve overseeing assigned areas, managing claims and returns, organizing merchandise, identifying shrink, maintaining carts/flatbeds, and ensuring parking lot cleanliness. The role also involves completing accounting records, managing financial transactions, preparing deposits, investigating discrepancies, and maintaining confidentiality. Furthermore, the position develops and implements business processes, collaborates with various stakeholders, analyzes information, monitors results, and identifies improvement opportunities. Compliance with company policies, ethics, and integrity standards is crucial, including demonstrating and guiding others, implementing action plans, and assisting with ethical issues. Finally, the role involves leading and participating in teams, sharing resources, determining business priorities, coordinating work, providing feedback, and adapting to change. The role also embodies company values such as Respect for the Individual, Acting with Integrity, Serving Customers and Members, and Striving for Excellence.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assist management with the supervision of associates in assigned area of responsibility
Assign duties to associates
Communicate goals and feedback
Train associates on processes and procedures
Provide direction and guidance to associates on member service approaches and techniques
Ensure member complaints and issues are resolved according to company guidelines
Ensure compliance with company policies and procedures
Support the Open Door Policy
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
Process memberships, upgrades, and credit accounts
Encourage membership renewals
Participate in sales and marketing events
Complete and maintain marketing recaps and other required documentation
Strive to meet membership goals
Promote the value of Sam's Club products and services
Provide and ensure member service by acknowledging the member and identifying member needs
Assist members with purchasing decisions
Locate merchandise
Provide guidance and support to members regarding self-service technology
Assist members with transactions utilizing registers or self-checkout area
Ensure club pick up orders are filled
Oversee assigned area of responsibility by handling claims and returns
Zone the area
Arrange and organize merchandise
Identify shrink and damages
Organize and maintain availability of carts/flatbeds
Assist members with transporting items
Utilize cart retrieval equipment according to company policies and procedures
Maintain parking lot cleanliness
Complete accounting records, files transactions, and other required documentation
Follow accounting office procedures
Provide funds for proper register operation
Create and interpret financial analysis reports
Assist with accounting-related investigations
Prepare daily deposits
Prepare and oversee Cash Fund Transfers
Investigate overages and shortages in cash register drawers and accounting office
Maintain confidentiality and accuracy of financial and personal information
Develop, communicate, and implement processes and practices to meet business needs
Collaborate with managers, coworkers, customers, and other business partners
Analyze and apply information from multiple sources
Monitor progress and results
Identify and address improvement opportunities
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
Explain, guide, and demonstrate how to apply these in executing business processes and practices
Implement related action plans
Use the Open Door Policy
Assist management with correcting ethical and compliance issues and problems
Lead and participate in teams by using and sharing resources, information, and tools
Determine customer needs and business priorities
Coordinate and execute work assignments
Provide advice, feedback, and support to ensure timelines and work quality are achieved
Model and help others with how to adapt to change or new challenges
Embrace differences in people, cultures, ideas, and experiences
Create a workplace where associates feel seen, supported, and connected through a culture of belonging
Create opportunities for all associates to thrive and perform
Help to attract the best talent
Work as a team, build strong and trusting relationships
Communicate with impact, energy, and positivity to motivate and influence
Strengthen the team by helping, developing, and mentoring others
Recognize others' contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics, and compliance
Model the Walmart values to support and foster our culture
Hold oneself and others accountable
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent
Deliver results while putting the customer first
Make decisions based on reliable information
Balance short and long-term priorities and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders
Display curiosity and a desire to learn
Take calculated risks and demonstrate courage and resilience
Drive continuous improvements
Be open to and use new technologies and skills
Support others through change

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart