(USA) Member Team Lead

Walmart•St. Louis, MO

1d•Onsite

About The Position

The Member Team Lead position at Sam's Club involves assisting management with the supervision of associates, including assigning duties, communicating goals, providing feedback, and training on processes and procedures. This role ensures member complaints are resolved according to company guidelines and compliance with policies. Key responsibilities include participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The lead is also responsible for communicating and supporting membership by providing information on types, programs, and benefits, processing memberships, encouraging renewals, and participating in sales and marketing events to meet membership goals. Member service is paramount, involving assisting members with purchasing decisions, locating merchandise, guiding on self-service technology, and facilitating transactions at registers or self-checkout, as well as ensuring club pick-up orders are filled. The role oversees assigned areas, handling claims and returns, zoning, organizing merchandise, identifying shrink and damages, and maintaining cart availability and parking lot cleanliness. Accounting duties include completing records, filing transactions, providing funds for register operation, creating financial analysis reports, assisting with investigations, preparing deposits, overseeing Cash Fund Transfers, and investigating discrepancies while maintaining confidentiality. The lead is expected to develop and implement processes, collaborate with stakeholders, monitor progress, and identify improvement opportunities. Compliance with company policies, ethics, and integrity is crucial, with the lead demonstrating and guiding others. Finally, the role involves leading and participating in teams, sharing resources, determining business priorities, coordinating work, and providing support to ensure quality and adaptability to change. The company values Respect for the Individual, Acting with Integrity, Serving Customers and Members, and Striving for Excellence.

Requirements

6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older

Nice To Haves

Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates
Communicating goals and feedback
Training associates on processes and procedures
Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
Ensuring compliance with company policies and procedures
Supporting the Open Door Policy
Participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members
Processing memberships, upgrades, and credit accounts
Encouraging membership renewals
Participating in sales and marketing events
Completing and maintaining marketing recaps and other required documentation
Striving to meet membership goals and promoting the value of Sams Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs
Assisting members with purchasing decisions
Locating merchandise
Providing guidance and support to members regarding selfservice technology
Assisting members with transactions utilizing registers or selfcheckout area
Ensuring club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns
Zoning the area
Arranging and organizing merchandise
Identifying shrink and damages
Organizing and maintaining availability of carts/flatbeds
Assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures
Maintaining parking lot cleanliness
Completes accounting records, files transactions, and other required documentation by following accounting office procedures
Providing funds for proper register operation
Creating and interpreting financial analysis reports
Assisting with accounting-related investigations
Preparing daily deposits
Preparing and overseeing Cash Fund Transfers
Investigating overages and shortages in cash register drawers and accounting office
Maintaining confidentiality and accuracy of financial and personal information
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners
Analyzing and applying information from multiple sources
Monitoring progress and results
Identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices
Implementing related action plans
Using the Open Door Policy
Assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools
Determining customer needs and business priorities
Coordinating and executing work assignments
Providing advice, feedback, and support to ensure timelines and work quality are achieved
Modeling and helping others with how to adapt to change or new challenges

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.