Member Support Specialist (Call Center)
About The Position
Our Member Support Specialists are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our call center, working seamlessly to assist our members' needs from start to finish. Our Member Support Specialists promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members, and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. Our Member Support Specialists are the voice of our credit union and the reason our members love banking with us! This position processes telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building. This role may also assist with accepting loan applications via telephone. Member Support Specialists are expected to achieve individual and team goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.
Requirements
- High school diploma or equivalent.
- One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
- Intermediate level proficiency with computers and software applications including Microsoft Office Suite.
Nice To Haves
- Call Center Experience preferred.
- Working knowledge of Symitar (Episys) preferred.
- Bilingual - English/Spanish (preferred).
Responsibilities
- Processes telephone inquiries
- Processes transfers
- Processes mobile and online support
- Processes product and service inquiries and recommendations
- Processes account maintenance
- Member relationship building
- Accepting loan applications via telephone
- Achieve individual and team goals
- Keep up-to-date on all credit union products and services
- Promote financial services to members
Benefits
- Medical, dental, and vision - each benefit has a generous contribution from the credit union
- 100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP)
- Access to other products such as two flexible spending account (FSA) options, critical illness insurance, accident coverage, and buy-up options on life insurance
- 401(k) plan with company match
- 100% company-funded pension plan
- Generous paid time off policies, including 11 paid holidays
- Tuition Reimbursement
- Access to on-demand pay and one-on-one financial planning
- An award-winning wellness program
- Access to an on-site car repair service
- Employee appreciation events
- Paid volunteer time
- A healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
101-250 employees
