Call Center Representative – Medicaid Member Support

Conduent-posted 1 day ago
$16 - $16/Yr
Full-time • Entry Level
Onsite • Columbia, SC
5,001-10,000 employees
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Call Center Representative – Medicaid Member Support ON-SITE Only in Columbia, SC $16.00 Hourly Join the Conduent Customer Service Team Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Representatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support! Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you: Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying. Equipment provided. Paid training Training is 4 weeks ( 8:30 am-5:00 pm EST ) After training the working hours will be an 8-hour shift in the hours of operation. Full-time schedule (40 hrs. per week) Career Growth Opportunities Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. No Weekends PerkSpot - Employee discount program

  • Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
  • Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
  • Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for Medicaid members to ensure their needs are met.
  • Must be at least 18 years of age with a high school diploma or GED.
  • Background screening required.
  • Must pass the Call Center - Service Skills Assessment Test.
  • A minimum of 1-year call center experience in telephone customer service or related experience
  • Computer literacy and ability to use multiple programs.
  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail, grammar, and spelling accuracy.
  • One year of medical insurance or medical office experience, preferred.
  • Call center or professional office experience, preferred.
  • Computer system experience with data entry and database documentation knowledge.
  • health insurance coverage
  • voluntary dental and vision programs
  • life and disability insurance
  • a retirement savings plan
  • paid holidays
  • paid time off (PTO) or vacation and/or sick time
  • PerkSpot - Employee discount program
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