Call Center Specialist

InnovaCare • Pleasant Hill, FL

3d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary: To provide excellent customer service in a medical call center environment.

Requirements

• Excellent Customer Service
• Phone Skills
• High School Graduate
• 1 year Telemarketing, Call Center or Sales Experience
• Experience in typing and data entry
• Basic arithmetic skills
• Bilingual in English/Spanish
• One year experience in a medical office
• Electronic Health Records experience (EClinical Works a Plus)

Nice To Haves

• Electronic Health Records experience (EClinical Works a Plus)

Responsibilities

• Phones efficiently answered and with proper etiquette
• Obtain 90% target for Inbound and Outbound calls to and from patients
• Schedules patients in the correct office with the proper physician.
• Follows the Best Practice Scheduling
• Phone calls directed to proper area, if applicable
• Conversations documented in patient medical records
• Schedules new patients and verifies insurance.
• Updates Patient information in EMR
• Collects insurance information and updates personal data in patient EMR file
• Respects and maintains privacy and dignity of patients to assure client confidentiality at all times
• Understands and follows the Code of Conduct and HIPPA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees