Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!
Answer incoming calls and respond to customer inquiries in a professional and courteous manner
Provide accurate information about services to customers
Perform data entry and maintain customer records in the system
Assist with resolving customer complaints or issues
Follow call center scripts and procedures to ensure consistency and quality of service
Collaborate with team members to achieve call center goals
Handle customer inquiries via email or chat if necessary
Excellent phone etiquette and communication skills
Proficient in data entry and computer systems
Previous experience in a call center or customer service role is required
Previous call center experience
Dallas, Tx 75201: Relocate before starting work (Required)
Dental office experience is preferred
Knowledge of dental office procedures is a plus
Bilingual in English and Spanish is highly desirable
Ability to analyze customer needs and provide appropriate solutions