Member Support Specialist (Call Center)

Pima Federal Credit Union•Tucson, AZ

About The Position

Member Support Specialist Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Support Specialist . Do you have a strong work ethic, a positive outlook, and share in the credit union philosophy of "people helping people"? Do you have financial industry experience and are interested in starting a career with a stable, growing, and respected financial institution that offers opportunities for professional growth and advancement ? Do you love finding the best solutions for your members and want do so in a culture of teamwork and integrity ? If so, please read on! MEMBER SUPPORT SPECIALIST POSITION Our Member Support Specialists are enthusiastic about providing exceptional customer service to our members. This position has a universal role in our call center, working seamlessly to assist our members' needs from start to finish. Our Member Support Specialists promote financial products and services to improve our members' well-being, they always take the time to establish rapport with members, and listen carefully so that the absolute best financial products and services can be recommended to meet our members' needs. Our Member Support Specialists are the voice of our credit union and the reason our members love banking with us! This position processes telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building. This role may also assist with accepting loan applications via telephone. Member Support Specialists are expected to achieve individual and team goals and keep up-to-date on all credit union products and services. Being passionate about the value that credit unions offer is critical to this role so that you can enthusiastically promote our financial services to members.

Requirements

High school diploma or equivalent.
One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
Intermediate level proficiency with computers and software applications including Microsoft Office Suite.

Nice To Haves

Call Center Experience preferred.
Working knowledge of Symitar (Episys) preferred.
Bilingual - English/Spanish (preferred).

Benefits

Insurance: Medical, dental, and vision – each benefit has a generous contribution from the credit union
100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP)
Access to other products such as two flexible spending account ( FSA ) options, critical illness insurance, accident coverage, and buy-up options on life insurance
Retirement: 401(k) plan with company match
100% company-funded pension plan
Generous paid time off policies, including 11 paid holidays
Tuition Reimbursement
Access to on-demand pay and one-on-one financial planning
An award-winning wellness program
Access to an on-site car repair service
employee appreciation events
paid volunteer time
a healthy work-life balance