Member Support Specialist I

BRAZOS VALLEY SCHOOLS CREDIT UNION • Katy, TX

6d • Onsite

About The Position

Answers incoming calls and assists members with financial inquiries and transactions. Essential Functions & Responsibilities include but are not limited to: Answers member calls daily with emphasis on exceptional member service and accuracy of data input. Listens effectively to member requests and offers support to meet member’s needs appropriately and in a timely manner. Identifies opportunities to offer other credit union products and services. Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc. Manages challenging situations efficiently, promptly, and professionally. Other job duties as assigned

Requirements

• A high school education or GED required.
• Ability to analyze data for equitable resolutions.
• Proficient with problem solving and critical thinking skills.
• Ability to work on-site at designated location.
• Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.
• Proficiency in Microsoft Office software applications.
• Must be bondable

Nice To Haves

• Minimum one year of call center experience preferred.
• Minimum one-year financial institution experience preferred.

Responsibilities

• Answers member calls daily with emphasis on exceptional member service and accuracy of data input.
• Listens effectively to member requests and offers support to meet member’s needs appropriately and in a timely manner.
• Identifies opportunities to offer other credit union products and services.
• Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.
• Manages challenging situations efficiently, promptly, and professionally.
• Other job duties as assigned

Benefits

• Annual Paid Time Off
• Quarterly Performance Review
• Annual Compensation Review
• Medical, Dental and Vision
• Medical PPO plan
• Dental PPO plan
• Vision plan
• Employee Assistance Program (EAP)
• Retirement 401k, Brazos Valley Schools Credit Union match of 100% up to 6% of your base income
• Income Replacement and Life Insurance – 100% Brazos Valley Schools Credit Union paid
• Short Term Disability
• Long Term Disability
• Life and Accidental Death & Dismemberment Insurance (AD&D)
• Voluntary Benefits
• Additional Life Insurance for Employee and Dependents
• Hospitalization Insurance
• Critical Illness Insurance
• Pre-Paid Legal
• Identity Protection
• Ongoing Leadership Training and Development
• Career Path and Succession Planning
• Community Volunteer Opportunities
• Employee Scholarships
• AAA Discount
• Discount tickets to events and travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED