Remote Banking Customer Support

TEKsystems • Virginia Beach, VA

1d • Hybrid

About The Position

Launch a Purpose‑Driven Role Where Service Comes First
If you’re someone who enjoys problem‑solving, connecting with people, and learning on the job, this opportunity could be a strong starting point. We’re hiring Member Support Representatives to be part of a high‑energy, around‑the‑clock contact center that supports members whenever they need us.

Requirements

• Clear communication skills and a people‑first mindset.
• Comfort working in a quick‑moving environment where priorities can shift.
• A strong willingness to learn and grow—experience is a plus, but not a requirement.

Responsibilities

• Be the go‑to resource for members by responding to inquiries and resolving requests with confidence and empathy.
• Explain financial products and services in a way that’s easy to understand and genuinely helpful.
• Juggle multiple tools and systems while staying attentive and engaged with each interaction.
• Support everyday financial activities including accounts, cards, loans, savings, and retirement products.
• Identify opportunities to introduce services that align with members’ goals and strengthen long‑term relationships.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees