Member Support / Marketing Representative

Great Lakes Energy • Boyne City, MI

2d • Hybrid

About The Position

Great Lakes Energy is looking a Member Support / Marketing Representative to provide exceptional service to our members while supporting key billing, account maintenance, and marketing programs. In this role, you'll assist members through a variety of channels, resolve account and billing inquiries, support marketing initiatives and energy programs, and help ensure accurate and efficient member service operations.

For over 85 years, we have powered rural communities across 26 counties in western and northern Michigan. We serve over 128,000 meters as the third-largest Michigan-based electric utility and the state's largest member-owned power company.

We prioritize enriching the lives of our community members. We not only provide electric service, but we also provide reliable and robust fiber technology through Truestream, a communication solutions subsidiary of Great Lakes Energy.

We have over 300 employees who are more than just colleagues - we're a close-knit family of diverse professionals united by a shared vision. Our collaborative environment encourages creativity, empowers growth, and fosters a sense of purpose in everything we do.

As a Member Support / Marketing Representative, you'll provide exceptional service to members by assisting with account questions, billing inquiries, service requests, and program information through phone, online, and in-person interactions. You'll support daily member service operations by maintaining accurate account records, processing service orders, resolving billing issues, and promoting Great Lakes Energy's marketing and energy efficiency programs.

In this dynamic role, you'll collaborate with field personnel, support outage and call center operations, and participate in community outreach events, all while helping create positive member experiences and supporting Great Lakes Energy's mission.

You're a service-oriented professional who enjoys helping others and solving problems. You communicate effectively, remain calm under pressure, and take pride in providing accurate information and support to members and coworkers alike.

You thrive in a fast-paced environment where priorities can shift quickly and where attention to detail is essential. You enjoy building relationships and finding solutions that meet members' needs. Whether you're assisting with billing inquiries, supporting marketing programs, or coordinating service requests, you're motivated by making a positive impact and providing exceptional member experiences.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work with databases, customer information systems, and office technology.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Strong verbal and written communication skills.
• Ability to analyze information, troubleshoot issues, and make sound decisions.
• Excellent organizational, time management, and multitasking abilities.
• Ability to establish positive relationships with members, contractors, field personnel, and internal departments.
• Demonstrated commitment to professionalism, teamwork, confidentiality, and service excellence.

Nice To Haves

• One year of customer service, member service, administrative, marketing, or related experience preferred.
• Equivalent combinations of education and experience may be considered.
• Experience providing customer support and resolving inquiries in person, by phone, email, or online platforms.
• Ability to professionally handle member concerns and provide effective solutions.
• Previous office or utility industry experience is preferred.

Responsibilities

• Provide exceptional service to members by assisting with account questions, billing inquiries, service requests, and program information through phone, online, and in-person interactions.
• Support daily member service operations by maintaining accurate account records, processing service orders, resolving billing issues, and promoting Great Lakes Energy's marketing and energy efficiency programs.
• Collaborate with field personnel, support outage and call center operations, and participate in community outreach events.
• Help ensure accurate and efficient member service operations.

Benefits

• Comprehensive health insurance benefits
• Generous paid time off (PTO)
• Diverse wellness program that provides support and resources for financial and mental wellbeing, as well as reimbursement for wellness related products such as gym memberships, tennis shoes, and much more!
• Life insurance and short- and long-term disability insurance packages
• Two weeks of family-friendly paid leave for moms and dads to bond and care for their growing families (Parental leave benefits)
• Training while you work
• Support for furthering career and education, or job shadowing different positions
• Smart casual dress code
• Remote Work Program (once fully trained, may be able to work from home occasionally on a rotating schedule)
• Two retirement savings plans for eligible employees (traditional pension and a 401k option)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED