Member Support Administrator (Collections)

Farm Bureau Bank•San Antonio, TX

3d•Onsite

About The Position

The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits.

Requirements

Associates degree or some college hours in business, finance, accounting or related field required
Five (5) plus years’ collection experience in installment loans and credit card.
Ability to adhere to established policies, procedures, and laws when performing collection activities.
Ensure compliance with all Fair Debt Collection Practices Act, Servicemembers Civil Relief Act and U.S. Bankruptcy laws

Nice To Haves

bachelor’s degree in business, finance, accounting or related discipline preferred.

Responsibilities

Open and routes incoming mail, answers correspondence, and prepares outgoing mail.
Responsible for data entry/records: MAPs Programs/Settlements/Repo & Charge off Process.
Review and prepare Right to Cure letters and Deficiency Balance letters.
Research accounts to ensure lien is perfected and order titles when necessary.
Prepare daily/monthly reporting.
Submit helpdesk tickets for systemic issues.
Responsible for collection follow-ups on open items.
Research and offset accounts when appropriate.
Prepare files for 3rd party post charge-off / legal actions.
Update & Monitor Bankruptcy notifications
Monitor & Maintain Probate Finder (Deceased)
Maintain collection follow-up log and input notes into accounts.
Assist with managing service request queues for department.
Load auto dialer for both IL and Credit Card team daily.
Assign accounts to repossession and remarketing companies, as necessary.
Responsible for monitoring the repo portfolio and legal accounts.
Process loan modifications and loan payment extensions.
Assist with gathering documentation to file insurance claims.
Review and respond/process credit bureau disputes.
Review and approve total loss insurance settlements.