Member Solutions I (Collections)

Canopy Credit Union • Spokane, WA

5d • Hybrid

About The Position

Canopy Credit Union is looking for a purpose-driven individual to join their team as a Member Solutions I (Collections). This role is for someone passionate about growing a happier and healthier community through financial inclusion. Canopy Credit Union is a Community Development Financial Institution (CDFI) that aims to serve people with less-than-perfect credit, recognizing that a credit score does not define a person. The mission is to guide everyone towards solutions that lead to financial wellness. Canopy has been recognized as the 10th Best Credit Union to Work For in the nation, attributing this success to their core values: embracing differences, continuous growth, welcoming curiosity, community service, and a fun, hardworking family atmosphere.

Requirements

• Six months to two years of similar or related experience, including time spent in preparatory positions.
• High school degree or GED required.

Responsibilities

• Participates in maintaining a financially sound loan portfolio through early delinquency control using methods such as phone calls, collection letters, and in-person interviews.
• Recommends further action on accounts as deemed necessary, including repossession, legal action, foreclosure, and referral to a collection agency.
• Responsible for contacting all 16-60 day delinquent loans, including co-borrowers, once per week.
• Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records.
• Determines the reason for default and takes appropriate action to bring the account current, including transferring payments as necessary.
• Processes daily payments received on delinquent accounts by building relationships with members to find creative solutions.
• Recommends Financial Coaching to members who may need assistance.
• Acts as a backup for Member Solutions II and Member Solutions Support.
• Processes all necessary paperwork and follows up with regards to NSF checks, NSF ACH, and all overdrawn accounts.
• Requests appropriate Loan Review Committee action when needed for Loan Extension requests.
• Responsible for all State and Federal regulatory compliance, including but not limited to Fair Credit Reporting Act, Fair Debt Collection Practices Act, Equal Credit Opportunity Act, CU Collection Policies, State Laws, Usury Laws, UCC Code, E-OSCAR, SCRA, GLBA-Reg P.
• Other duties as assigned.

Benefits

• Full individual medical, dental, and vision insurance coverage at NO cost to the employee
• 401k match up to 7%
• Career Development: certifications, webinars, in-house trainings, job shadowing
• Tuition reimbursement
• $1.00/hr wage premium paid to bi-lingual employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED