Member Success Manager

Kiln • Seattle, WA

3d • Onsite

About The Position

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales opportunities and membership-related needs, this person plays a critical role in retention, sales, and revenue goals. You are the "face" of Kiln throughout the onboarding process and the entire life of a membership.

Goals and Objectives:
Personify Kiln’s Core Values: Strive daily to achieve our mission through every interaction.
Drive Revenue & Growth: Support the Community Team in achieving high occupancy and promoting Kiln-provided service offerings.
Foster a Vibrant Environment: Create a welcoming community through strategic events and intentional relationship building between members.

Requirements

• 3–6 years of experience in sales, partnerships, business development, hospitality, or community management.
• A strong local network within the business and tech community.
• Proven track record in account management, pricing decisions, and growth initiatives.
• Exceptional organizational and multitasking skills with the ability to self-start and think creatively.
• Strong verbal and written communication skills for professional proposals and member relations.
• Experience overseeing or mentoring team members and executing at a strategic level.
• Proficiency in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management.
• Passion and understanding for Kiln’s mission, values, and entrepreneurial communities.

Nice To Haves

• A College degree (four-year) is preferred, but not required.

Responsibilities

• Lead Sales & Membership: Execute tours, communicate the Kiln value proposition, and manage the full sales cycle—from initial inquiry to signed membership agreements and billing.
• Drive Account Growth: Grow existing member accounts through proactive quarterly meetings, upselling, and term renewal conversations.
• Cultivate Community "Collisions": Develop initiatives designed to foster connections, including member introductions, social media content, and active engagement on the Kiln member network.
• Oversee Onboarding: Manage the entire new member experience, including welcome packets, site inductions, and ensuring a "friction-free" member experience.
• Strategic Decision Making: Hold authority for member pricing, discounts, and local sales strategies in close partnership with the Community Director.
• Support Events & Marketing: Ideate and execute strategic networking opportunities, and assist the team with the setup and breakdown of community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree