Member Success Advisor
About The Position
The Member Success Advisor will be the first point of contact for new members, guiding them through their initial 6 weeks to ensure a strong start. This role involves regular communication with members via calls, texts, and emails to share knowledge about courses, tools, and resources, keeping them motivated and on track. The advisor will also hold members accountable for their goals, track their progress, celebrate achievements, and collaborate with various internal teams to enhance the member experience. Additionally, there will be opportunities to support the sales process. This position is based at the HQ office and operates Monday through Friday.
Requirements
- 2+ years of experience in customer success, coaching, or a people-focused role.
- Next-level communication skills — you listen deeply, speak clearly, and connect genuinely.
- A knack for motivating others and building instant rapport.
- Solid time management and multitasking abilities — you thrive in a fast-paced, high-energy environment.
- Comfort with change and a love for growth (because we're always evolving!).
- Currently living in the Greater Phoenix area.
Nice To Haves
- Experience with online education and/or sales is a plus.
Responsibilities
- Be the first friendly face (and voice!) new members meet — helping them get started strong in their first 6 weeks.
- Connect with 100–200 members a week through calls, texts, and emails — each one an opportunity to make a real impact.
- Share your knowledge of our courses, tools, and resources to keep members motivated and on track.
- Hold members accountable for their goals, track their progress, and celebrate their breakthroughs.
- Collaborate with the Community Team, Content Team, Sales Team, and Coaches to create an unforgettable member experience.
- Jump in to support the sales process when needed — helping future members say "yes” to their dreams.
Benefits
- Paid Time Off and Holidays Off
- Health Package - Medical, Dental and Vision
- Optional 24/7 tele-health support, short & long term disability and life insurance
- 401(k) with company match at 4%
- Maternity and paternity leave
- Free enrollment in our online courses
- Servant leadership team with open door policy
- Continued development and internal growth opportunities
- Positive culture that values hard work and relationships
- National and international volunteer opportunities
- Frequent company events!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
