(PRI) Member Specialist Sam's Club

Walmart • Caguas, PR

1d • $16 - $24 • Onsite

About The Position

This role is responsible for maintaining the safety of the facility by following all safety standards, procedures, and guidelines. It involves conducting safety sweeps, following proper forklift spotting procedures, and adhering to company steel standard guidelines, as well as correcting/reporting unsafe situations to management. The Member Specialist also provides excellent Member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the company's products and services. They operate hardware such as cash registers, process member purchases, and handle payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Additionally, they maintain cash registers and lanes, reduce shrink by stocking supplies and box bins, and follow company policies for identifying concealed merchandise and meeting frontend performance goals. For Liquor sales, they adhere to company and legal policies by securing merchandise, maintaining signage, verifying member identification, and completing required documentation. A key part of the role is communicating and explaining Membership types, programs, and benefits to current and prospective members to assist with account decisions, build membership levels, encourage renewals, and promote the value of Sam's Club products and services. The role also emphasizes core values such as Respect the Individual (embracing differences, creating a culture of belonging, strengthening the team through development and recognition) and Act with Integrity (maintaining high standards of ethics, compliance, and accountability, and supporting the company's goal of becoming a regenerative company). The role is customer-focused, driving results while putting the customer first, making decisions based on reliable information, and balancing priorities. It also encourages continuous improvement, learning, and adaptability to new technologies and change.

Requirements

• Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Nice To Haves

• Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Responsibilities

• Maintains safety of facility by following all safety standards procedures and guidelines including conducting safety sweeps following proper forklift spotting procedures following company steel standard guidelines and correctingreporting unsafe situations to management
• Provides Member service by acknowledging the Member identifying their needs assisting with purchasing decisions locating merchandise resolving issues and concerns and promoting the Companys products and services
• Operates hardware such as cash registers or related equipment processes member purchases and assists in payments returns refunds and exchanges using appropriate procedures for different membership and payment types
• Maintains cash registers and lanes and reduces shrink by stocking register supplies and box bins following Company policies and procedures for identifying concealed merchandise and making an effort to meet frontend performance goals
• Follows Company and legal policies and procedures for Liquor sales by securing merchandise maintaining signage verifying Member identification and completing and maintaining paperwork forms and required documentation where applicable
• Communicates and explains Membership types programs and benefits to current and prospective Members to assist with account decisions build Membership levels encourage renewals and promote the value of Sams Club products and services
• Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
• Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
• Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
• Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Delivers results while putting the customer first
• Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
• Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
• Drives continuous improvements is open to and uses new technologies and skills and supports others through change

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include vacation and sick leave according to applicable law, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, Sam's Club Membership, Military Leave Pay, adoption and surrogacy expense reimbursement, fertility benefits, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED