(USA) Member Specialist

Walmart • Mcallen, TX

12h • Onsite

About The Position

The Member Specialist provides member service across checkout, entrance, and exit areas at Sam’s Club. The role processes purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies. It helps members use self-service technology, locate merchandise, make purchasing decisions, and transport items. The position also maintains checkout and shopping areas, organizes merchandise, reviews receipts, and helps safeguard company assets by observing and reporting potential security concerns.

The role follows company safety, security, and merchandise-handling procedures; conducts safety sweeps; corrects and reports unsafe conditions; maintains required paperwork and logs; and executes emergency response procedures. The Member Specialist also assists with training Member Frontline Services associates, including instruction on company processes, new technology, and program rollouts, and supports continuous learning and process improvement.

The position is expected to uphold company policies, ethics, and standards; complete work assignments and priorities; collaborate with managers, coworkers, customers, and business partners; and demonstrate the stated values of respect, integrity, customer and member service, and excellence.

Nice To Haves

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and resolve member issues and concerns.
• Maintain checkout, entrance, and exit areas.
• Promote Sam’s Club products and services and guide members in using self-service technology.
• Process member purchases and assist with payments, returns, refunds, and exchanges according to company policies and procedures.
• Acknowledge members, verify membership cards, identify member needs, and assist with purchasing decisions.
• Locate merchandise and assist members with transporting items.
• Follow company safety standards and procedures, conduct safety sweeps, and correct or report unsafe situations to facility management.
• Handle merchandise properly and maintain a safe shopping environment.
• Zone, arrange, and organize merchandise; identify shrink and damages; and handle returns in accordance with company policies and procedures.
• Review member receipts and help secure and safeguard Sam’s Club assets and property by observing and communicating potential criminal activity.
• Maintain paperwork, logs, and other required documentation; execute emergency response procedures; and ensure compliance with security and safety practices.
• Assist with training Member Frontline Services associates on company processes and procedures, new technology and tools, and program rollouts.
• Support continuous learning and process improvement.
• Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; communicate progress; recommend improvements; and adapt to change and feedback.
• Demonstrate the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefit program (Live Better U), subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed