Member Specialist

AAA • Shawnee, KS

14h • Onsite

About The Position

This position performs a variety of duties in support of growth, service goals and profitability for Field Sales and Branch Operations within a District Office. Performs duties in support of agents and other personnel. Provides service support for existing insured's and members. Assists in the sale of insurance products and provides other insurance support services. Must hold a valid Property and Casualty license through the Texas Department of Insurance. Position is responsible for servicing the needs of the member, maintaining service quality levels and adding value through MRM to cross sell and offer other services such as Travel, Auto Travel, etc. Reviews and completes documentation for business written in an office. Provides information to members regarding memberships, insurance and other Branch related services.

Requirements

• High School GED Required
• Proficiency in data entry.
• Microsoft Word and Excel skills.
• Customer service skills
• Property and Casualty Insurance License, valid in selling state - Issued by State

Nice To Haves

• 1-3 years Sales or customer service
• Notary Public - National Notary Association within 1 Year

Responsibilities

• Provide professional customer service to members and insured’s.
• Provide service and information to members regarding memberships and insurance.
• Provide service to walk-in and telephone members seeking insurance services.
• Sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Conduct field inspections as necessary.
• Accept payments on membership and insurance.
• Verify insurance coverage for lien holders and leasing companies.
• Provide binders as requested.
• Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff.
• Maintain and open and positive relationship with management.
• Provide service support for both management and sales and life agents.
• Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment.
• Refer issues which require more authority to appropriate level.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees