Member Specialist

Walmart•Cocoa, FL

1d•Onsite

About The Position

The Member Specialist position at Sam's Club is a key role focused on providing comprehensive member service. Responsibilities include managing the checkout, entrance, and exit areas, resolving member issues, promoting products and services, and facilitating purchases, returns, and exchanges. The specialist is also tasked with ensuring safety and security within the facility, handling necessary documentation, and contributing to the training and development of other Member Frontline Services associates on new technologies and procedures. This role requires adherence to company policies, ethical conduct, and a commitment to continuous improvement and customer satisfaction. Sam's Club, part of Walmart, is dedicated to helping customers save money and is actively reinventing the shopping experience, with associates playing a crucial role in shaping the future of retail and improving lives globally.

Nice To Haves

Retail experience including operating front end equipment (for example, cash register)
Working with mobile retail applications

Responsibilities

Provide member service.
Maintain the checkout area.
Resolve member issues and concerns.
Promote Sam's Club products and services.
Provide guidance and support to members regarding self-service technology.
Process member purchases.
Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
Follow proper procedures for handling merchandise.
Correct and report unsafe situations to facility management.
Maintain entrance areas.
Acknowledge members, verify membership cards, and identify member needs.
Assist members with purchasing decisions.
Locate merchandise.
Zone the area.
Arrange and organize merchandise.
Assist members with transporting items.
Maintain a safe shopping environment.
Maintain exit areas.
Review member receipts.
Acknowledge the member and identify member needs.
Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
Maintain paperwork, logs, and other required documentation.
Execute emergency response procedures.
Ensure compliance with company security and safety practices.
Assist with the training of Member Frontline Services associates on company processes and procedures.
Teach new technology and tool functionality.
Deliver new programs rollout training.
Provide continuous learning and process improvement opportunities.
Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
Identify shrink and damages.
Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision, dental coverage)
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, parental leave, family care leave, bereavement, jury duty, voting)
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)