Member Specialist II Floater

Greenville Federal Credit Union•Greenville, SC

13d

About The Position

Greenville Federal Credit Union is hiring a Member Specialist II Floater to provide universal member service and support staffing needs at all branch locations. The role focuses on responding to member requests courteously and efficiently, building member relationships, and helping members identify financial products and services suited to their needs. The position includes account services, transactions, lending support, and related administrative tasks.

Requirements

High school diploma or GED.
At least one year of related sales experience.
Foundational understanding of lending practices, credit reports, and loan policies.
Strong communication skills, including the ability to communicate clearly, concisely, and professionally.
Proficiency in MS Word, Excel, and Outlook.
Must be eligible and able to register with the National Mortgage Licensing System and Registry.
Must be flexible to support staffing needs at all branch locations.
Commitment to outstanding service and a proactive approach to identifying members' financial needs.

Responsibilities

Greet members and address their requests with courtesy and efficiency.
Open new accounts and facilitate member transactions, including ACH stop payments and wire transfers.
Take loan applications, process payments, and ensure loan closings are completed accurately and on time.
Cross-sell and educate members about relevant financial products and services.
Conduct vehicle evaluations.
Manage the DocuSign process.
Provide staffing support at all branch locations as needed.