Member Solutions Specialist

Atlantic Federal Credit Union • South Portland, ME

1d

About The Position

At Atlantic Federal Credit Union, the Member Solutions Specialist supports members who are past due by listening to their circumstances, understanding the causes of delinquency, and helping them find a practical way forward. The role works one-on-one with members to identify repayment options that are realistic and sustainable while supporting both the membership and the company.

The specialist manages delinquent loans, mortgages, and deposit accounts; handles account updates, charge-offs, recoveries, and required notices; and maintains accurate notes on conversations and account actions. The role also reviews reports and activity to identify risk and follows applicable policies and regulatory requirements. Communications include inbound and outbound phone calls, texts, and emails.

This is a team-oriented role with clear expectations and opportunities to grow. Atlantic describes the work as meaningful and offers benefits intended to support employees’ financial and personal well-being.

Requirements

• 1–3 years of experience in collections, financial services, or a similar role.
• Strong communication skills and sound judgment.
• Ability to organize work and manage competing priorities.
• Comfort working in systems and using basic reporting tools.
• High school diploma or equivalent.
• Comfort having difficult conversations, leading with empathy, and working with members to identify the best possible solutions.

Responsibilities

• Communicate with members who are past due through inbound and outbound phone calls, texts, and emails.
• Understand members’ circumstances and work through realistic, sustainable repayment options.
• Manage delinquent loans, mortgages, and deposit accounts.
• Ask thoughtful questions to identify the root cause of delinquency and determine appropriate support for members and the company.
• Handle account updates, charge-offs, recoveries, and required notices.
• Keep accurate, thorough notes on every conversation and account action.
• Review reports and activity to spot risk early and take action when needed.
• Follow policies and regulatory requirements in day-to-day work.

Benefits

• Paid time off.
• 11 paid holidays.
• Medical coverage.
• Dental coverage.
• 401(k).
• Programs that support financial and personal well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED