Remote Member Solutions Specialist

AIL•Sacramento, CA

2d•Remote

About The Position

AO Globe Life has proudly served veterans, labor union members, credit union members, and their families for more than 70 years. Our mission is rooted in service, integrity, and long-term impact—helping families protect what matters most through reliable supplemental benefit solutions. We are expanding our remote workforce and seeking service-oriented professionals who want flexibility, professional growth, and the opportunity to make a meaningful difference in a fully remote environment.

Requirements

Authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with webcam
Must be physically located within the United States
Eligible to obtain a Life Insurance License (licensing support provided)

Nice To Haves

Customer service or client-facing experience is helpful but not required
Strong communicators who enjoy helping others
Self-motivated professionals comfortable working independently
Organized individuals who can manage schedules and digital systems effectively
Candidates confident using Zoom and other virtual platforms
Individuals open to coaching, mentorship, and continuous improvement

Responsibilities

Connect with individuals who have requested information about benefit programs
Understand each client’s needs and provide personalized guidance
Explain life and supplemental benefit options in a clear, professional manner
Support clients through the enrollment process and provide follow-up communication
Assist existing clients with policy updates, reviews, and general support
Maintain accurate digital records and ensure compliance standards
Participate in training, mentorship, and team development sessions