Member Solutions Specialist

Northern Credit Union • Pembroke, ON

1d • Remote

About The Position

The Member Solutions Specialist creates a positive and professional first impression by acting as the first point of contact for members who access Northern’s services and products through our phone and digital communication channels. The successful candidate will market Northern’s products and services within clearly defined policies and procedures. They will promote, up-sell and cross-sell the complete range of lending and investment vehicles with an emphasis on consumer loans, mortgages, credit card products, lines of credit, and deposit and retail branch term investments (excluding mutual funds). As a knowledgeable team member, the Member Solutions Specialist is also responsible for teaching, supporting and directing members to use self-service delivery channels, with the goal of enhancing our members’ overall experience by ensuring they receive seamless and high-quality service at all times.

Requirements

• High school diploma and equivalent banking or sales experience.
• Proficient with Microsoft Office.
• Ability to efficiently organize work and time to meet daily deadlines.
• Drive to work toward a standard of excellence, while reaching and exceeding goals as a self-starter and in support of their team.
• A commitment to continuous learning within the scope of the duties to keep pace with changes relative to the job function, including, but not limited to, technology, processes, policies and product knowledge.

Nice To Haves

• Knowledge of basic Credit Union products, services and systems an asset.

Responsibilities

• Act as the first point of contact for members accessing services and products through phone and digital channels.
• Market Northern’s products and services within defined policies and procedures.
• Promote, up-sell and cross-sell lending and investment vehicles including consumer loans, mortgages, credit card products, lines of credit, and deposit and retail branch term investments.
• Teach, support, and direct members to use self-service delivery channels.
• Enhance member experience by ensuring seamless and high-quality service.

Benefits

• Comprehensive benefit package
• Pension plan
• Do Some Good Employee Volunteer Program
• Employee Win/Win Program to support local charities
• Staff rates on a variety of products & services
• Professional Development

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED