Member Solutions Specialist

Northern Credit Union • Sault Ste. Marie, ON

1d • Onsite

About The Position

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario we are excited to announce that we are currently seeking a part-time Member Solutions Specialist at our Second Line Hub.

The Member Solutions Specialist creates a positive and professional first impression by acting as the first point of contact for members who access Northern’s services and products through our phone and digital communication channels. The successful candidate will market Northern’s products and services within clearly defined policies and procedures. They will promote, up-sell and cross-sell the complete range of lending and investment vehicles with an emphasis on consumer loans, mortgages, credit card products, lines of credit, and deposit and retail branch term investments (excluding mutual funds). As a knowledgeable team member, the Member Solutions Specialist is also responsible for teaching, supporting and directing members to use self-service delivery channels, with the goal of enhancing our members’ overall experience by ensuring they receive seamless and high-quality service at all times.

Requirements

• High school diploma and equivalent banking or sales experience.
• Proficient with Microsoft Office.
• Ability to efficiently organize work and time to meet daily deadlines.
• Drive to work toward a standard of excellence, while reaching and exceeding goals as a self-starter and in support of their team.
• A commitment to continuous learning within the scope of the duties to keep pace with changes relative to the job function, including, but not limited to, technology, processes, policies and product knowledge.

Nice To Haves

• Knowledge of basic Credit Union products, services and systems an asset.

Responsibilities

• Acts as the first point of contact for members accessing services and products through phone and digital communication channels.
• Markets Northern’s products and services within defined policies and procedures.
• Promotes, up-sells and cross-sells lending and investment vehicles including consumer loans, mortgages, credit card products, lines of credit, and deposit and retail branch term investments.
• Teaches, supports, and directs members to use self-service delivery channels.
• Enhances member experience by ensuring seamless and high-quality service.

Benefits

• Comprehensive benefit package
• Pension plan
• Do Some Good Employee Volunteer Program
• Employee Win/Win Program to support local charities
• Staff rates on a variety of products & services
• Professional Development

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED