Member Solutions Clerk

Suncoast Credit Union • Tampa, FL

8h • Onsite

About The Position

The Member Solutions Clerk is a valued member of the Member Solutions Department. This role provides departmental support through a variety of clerical functions. An ideal candidate has strong communication skills with keen attention to detail.

Requirements

• High school diploma or equivalent
• 1+ years of clerical experience
• Basic accounting skills to post payments to General Ledger and members’ accounts
• Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve routine problems or situations
• Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment

Nice To Haves

• Collections experience preferred

Responsibilities

• Distribute incoming daily mail to the Member Solutions Department personnel
• Process the department’s certified and return mail
• Forward incoming loan payments to the appropriate department
• Assist with member calls or emails by directing them to the appropriate personnel
• Prepare routine correspondence for member solutions accounts
• Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
• Record and post payments received to members’ accounts or General Ledger
• Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
• Document account activity in the Member Solutions software
• Track deadlines for re-recording of judgments
• Send requests for re-recording and fees to appropriate courts
• Compile data to prepare daily, weekly, and monthly reports
• Review and approve invoices for the Member Solutions Department
• Maintain administrative work area to ensure an organized environment
• Maintain inventory of office supplies, forms, and documents
• Act as a backup to Liquidation Administrative Associate and assist duties during times of heavy workload
• Attend educational events to increase professional knowledge and remain current with compliance guidelines

Benefits

• Bonus Program up to 12%
• 401K Matching up to 8%
• Retirement Planning
• Pay Increases based on Competency
• Employee Loan Discounts
• Flex Spending Accounts
• Medical Coverage
• Dental and Vision Coverage
• Access to 4,000+ Gyms
• Mental Health Resources
• PTO Wellness Days
• Short Term and Long Term Disability Coverage
• 11 Paid Holidays
• 3 weeks of Paid Time Off
• 4 weeks of Paid Parental Leave
• Birthday PTO
• Paid Volunteer Hours
• Degree Assistance up to $5,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED