Member Solutions Representative

Christian Financial Credit Union • Sterling Heights, MI

6d • Hybrid

About The Position

Are you looking for a dynamic role in the financial industry where you can connect with members and make a positive impact on their financial journey? As a Full Time Member Service Representative at Christian Financial Credit Union in Sterling Heights, you'll have the opportunity to provide top-notch service to our members, helping them achieve their financial goals. This exciting position allows you to develop your customer service skills and knowledge of financial products, all while working in a collaborative and supportive hybrid environment. Join our team of humble, smart, and abundant thinkers who value high performance. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, Volunteer Time Off, Tuition Reimbursement and more! Some benefits require full time employment Let us introduce ourselves Christian Financial Credit Union began more than 70 years ago as St. Jude Parish credit union in Detroit and has since grown to serve 60,000 members with more than $842 million in assets. Christian Financial offers high-quality, high-value products and services to promote convenience, trust and personal service for members. The credit union offers comprehensive financial services beyond typical retail consumer services through ownership of a mortgage company and a commercial loan company. In September 2019, the credit union built its new headquarters in Sterling Heights, Michigan to accommodate its rapid growth in serving residents of metro Detroit. Christian Financial is committed to our communities through volunteerism and community financial support. To further this mission, the credit union launched the Christian Financial Credit Union Outreach & Impact Foundation in 2022 What does a Member Service Representative do? As a Member Solutions Representative at Christian Financial Credit Union, you play a crucial role in delivering the exceptional member experience we are known for. Serving our virtual branch members, you will provide attentive and personalized service, addressing their financial needs with care and expertise. From processing transactions to answering inquiries and promoting our range of Credit Union products and services, you will be the trusted guide our members rely on. By proactively educating members on how our offerings can enhance their financial well-being, you will foster positive and lasting relationships, contributing to our culture of humility, intelligence, and abundant thinking. Join us in creating impactful connections and driving financial success for our members.

Requirements

• Strong communication and interpersonal skills
• Proficiency in utilizing call center software and tools
• Ability to multi-task
• Attention to detail
• A customer-centric approach
• A passion for helping others
• A desire to continually learn and grow

Nice To Haves

• Prior experience in a similar setting
• A background in a financial institution
• Familiarity with financial products and transactions

Responsibilities

• Serving our virtual branch members
• Provide attentive and personalized service
• Addressing their financial needs with care and expertise
• Processing transactions
• Answering inquiries
• Promoting our range of Credit Union products and services
• Proactively educating members on how our offerings can enhance their financial well-being
• Fostering positive and lasting relationships

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off
• Employee Discounts
• Volunteer Time Off
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed