Member Solutions Representative

Alegeus • Maitland, FL

2d • $14 - $23 • Hybrid

About The Position

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. Candidates will be required to attend in-person training in our Maitland, FL office for the first 4-6 weeks. Start Dates: We are currently hiring throughout the remainder of 2025 and have multiple training classes planned for the following start dates: 05/04/2026 06/01/2026 08/10/2026 10/05/2026 10/19/2026 11/02/2026 11/30/2026 Schedule: Monday through Friday 11:30 am - 8:00 pm EST (training schedule will be Monday through Friday 9:00 am to 5:00 pm EST for the first 4 - 6 weeks) Compensation: $16.50 per hour plus a variable pay (performance bonuses) Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. Member Solutions Representative Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Member Solutions Representative, you’ll have the opportunity to directly support the end users of Alegeus’ product. By providing exceptional service to the member, you’ll make a real impact on our customer satisfaction. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us. OPPORTUNITY HAPPENS HERE — REALIZE YOURS Alongside the best and the brightest, you will regularly: Serve as the first point of contact for our customers, providing friendly, professional and empathetic assistance. Every call you take is an opportunity to make a meaningful impact on our customers’ lives and contribute to the overall success of our company. Address and resolve customer inquiries and concerns with precision, turning potentially challenging situations into positive experiences. Go above and beyond to exceed customer expectations, ensuring each interaction is memorable and impactful. Work closely with team members and other departments to continuously improve our processes and enhance the customer journey. ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Member Solutions Representative, these skills are essential for success:

Requirements

• Must have a reliable broadband internet connection (DSL, cable or fiber with 25 Mbps or higher) with the ability to directly connect to a router (wired) if negative call quality is observed when using a wireless connection. Satellite, dial-up or personal hot spots are not permitted.
• Ability to handle complex customer interactions, exceptional communication skills, proficient troubleshooting and problem-solving and a commitment to quality.
• 1-2 years of customer service call center experience preferred.
• High School Diploma or GED is required.
• Within a 4-hour drive of our Maitland, FL office.

Responsibilities

• Serve as the first point of contact for our customers, providing friendly, professional and empathetic assistance.
• Address and resolve customer inquiries and concerns with precision, turning potentially challenging situations into positive experiences.
• Go above and beyond to exceed customer expectations, ensuring each interaction is memorable and impactful.
• Work closely with team members and other departments to continuously improve our processes and enhance the customer journey.

Benefits

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED