Member Solutions Repossession Specialist

Washington State Employees Credit Union • Olympia, WA

1d • Hybrid

About The Position

Collections at WSECU is different than what you might expect! Our goal is to provide financial solutions to assist members during life-changing situations—this is why we’re called “Member Solutions.” In this role, you will be integral to the financial health of our members and the credit union as a whole. As a Member Solutions Repossession Specialist, you’ll have the opportunity to work on a team that truly cares.

Requirements

• Minimum two (2) years financial institution experience
• Minimum two (2) years consumer collection experience
• Minimum one (1) year repossession and skip tracing experience
• Knowledge of lending and financial regulations (FDCPA, FCRA and SCRA)
• Tactful, effective communication skills (listening, speaking, writing)
• Ability to communicate information with emotional people in a positive and diplomatic manner over the telephone.
• The ability to form recommendations with clear and concise written support
• Ability to calculate interest rates and percentages and to research and solve numeric discrepancies

Responsibilities

• Ensuring all pre & post repossession notices are sent in accordance with local and state laws
• Assigning vehicles to approved repossession agents to include tracking and follow up for timely location of the collateral
• Ensuring proper file maintenance is placed on the account at the time of assigning the repossession and at the time the vehicle is repossessed.
• Disposing of repossessed collateral via auto auctions
• Ensuring timely receipts of all proceeds of sale
• Processing and collecting insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts
• Managing WSECU's collateral portfolio while focusing on aging accounts within the repossession queues
• Monitoring the results of all repossession agents, auctions, and insurance companies to insure maximum recovery values for WSECU
• Obtaining and negotiate flexible and attainable payment options for borrower(s).
• When needed be ability to cross sell other Credit Union Products for resolution.
• Maintaining a scorecard percentage of 85% or higher each month

Benefits

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed