Member Solutions Advisor
About The Position
Performs activities in the Member Solutions Department by maintaining communication with members that may be experiencing difficulty in meeting their financial obligations in accordance with policies, goals and objectives established by the SVP Credit Services by performing the following duties. At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you’re not just starting a new job; you’re joining a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.
Requirements
- A high school diploma or GED combined with 1-3 years of related experience, or an equivalent mix of education and hands-on experience.
- A current driver’s license.
Responsibilities
- Maintain communication with members via phone, text or email to provide solutions to help FCU members through any current hardship.
- Maintain communication with FCU branches and other departments to ensure timely efficient resolution of any member issues.
- Collect documentation and negotiate requests for refinances, modification, or other loss mitigation requests.
- Working cooperatively with FCU legal counsel and with other Credit Advisors in a team environment for long-term account resolution.
- Ensure compliance with appropriate laws including CCPA, BSA, OFAC, CFBP, SCRA, FCRA, etc.
Benefits
- Extensive Training
- Exceptional Benefits
- Career Growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
