Member Services Team Member (Evenings & Weekends)

ACAC Charlottesville•Charlottesville, VA

1d•Onsite

About The Position

Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk. This role requires greeting members and guests, checking them in accurately and quickly, and directing them to the membership department for club pricing, costs, and enrollment. The position also involves managing member and guest enrollment in programs and events, answering incoming calls, and providing information regarding acac programs and registration. Maintaining up-to-date knowledge of programs, classes, club operations, and events, as well as keeping the work area orderly and functional, are key responsibilities. Additionally, the role includes processing POS transactions accurately and efficiently, adhering to opening and closing procedures, and collaborating with team members to ensure outstanding customer service, teamwork, and communication.

Requirements

Must be able to stand, move, walk, and bend for the duration of a shift
Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
High School Diploma or GED preferred
Prior customer service experience highly desired
Prior experience handling payments and cash registers
Proficient computer skills
Must be at least 18 years old
Read, sign, and abide by the policies included in the Team Member Handbook
Park in team member designated areas
Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
Attend mandatory Personal Training meetings

Responsibilities

Greet all members and guests in a friendly and courteous manner
Check every member and guest in accurately and quickly
Direct guests to the membership department for club pricing, costs and enrollment
Manage member and guest enrollment in programs and events
Answer incoming calls in a clear and friendly and expedient manner
Provide information regarding acac programs and registration
Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
Maintain an orderly and highly functional work area
Process POS transactions accurately and in an efficient manner
Know and adhere to opening and closing procedures
Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication
Assist with Service Days, as assigned by Supervisor
Assist with club programs, special events, or activities, as assigned by Supervisor
Promptly respond to work-related correspondence
Exhibit a positive attitude at all times
Deliver outstanding service to members and guests, following acac’s FiveStar principles