Member Services Team Member (Nights & Weekends)
ACAC Charlottesville•Charlottesville, VA
•Onsite
About The Position
Serve as a knowledgeable and friendly initial point of contact, offering accurate information and a consistently positive guest experience at our member services desk. This role involves greeting members and guests, managing enrollments, answering calls, processing transactions, and maintaining an orderly work area. The position requires adherence to club policies and active participation in maintaining club cleanliness and assisting with programs and events.
Requirements
- Must be able to stand, move, walk, and bend for the duration of a shift
- Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays
- High School Diploma or GED preferred
- Prior customer service experience highly desired
- Prior experience handling payments and cash registers
- Proficient computer skills
- Must be at least 18 years old
- Read, sign, and abide by the policies included in the Team Member Handbook
Responsibilities
- Greet all members and guests in a friendly and courteous manner
- Check every member and guest in accurately and quickly
- Direct guests to the membership department for club pricing, costs and enrollment
- Manage member and guest enrollment in programs and events
- Answer incoming calls in a clear and friendly and expedient manner
- Provide information regarding acac programs and registration
- Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
- Maintain an orderly and highly functional work area
- Process POS transactions accurately and in an efficient manner
- Know and adhere to opening and closing procedures
- Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication
- Park in team member designated areas
- Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
- Attend mandatory Personal Training meetings
- Assist with Service Days, as assigned by Supervisor
- Assist with club programs, special events, or activities, as assigned by Supervisor
- Promptly respond to work-related correspondence
- Exhibit a positive attitude at all times
- Deliver outstanding service to members and guests, following acac’s FiveStar principles
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
