Weekend Welcome Center Concierge - Soul Center YMCA (Beverly MA)

YMCA OF THE NORTH SHORE INC•Beverly, MA

5d•$15 - $16•Onsite

About The Position

The Soul Center YMCA is seeking a Member Services Team Member to join our Welcome Center team on Saturdays and Sundays. This role is ideal for an outgoing and friendly individual who enjoys helping others and creating positive experiences. As the first point of contact for members and guests, you will play an important role in creating a positive experience for everyone who walks through our doors. The Soul Center YMCA, located within the Beverly Athletic Club, offers a unique atmosphere focused on health, wellness, and community, including a beautiful indoor saltwater pool.

Requirements

Must be 18+ for opening and closing shifts and 16+ for all other shifts
Excellent interpersonal and problem-solving skills
Ability to build connections with individuals from diverse backgrounds
Basic computer skills and comfort with learning new systems

Nice To Haves

Previous customer service, sales, or related experience preferred
Strong communication and interpersonal skills
A passion for customer service and community engagement
Ability to multitask and stay organized in a busy environment
Positive attitude and willingness to work as part of a team
Commitment to creating a welcoming experience for people of all backgrounds

Responsibilities

Welcome members, guests, and program participants with friendly and professional customer service
Answer questions and provide support both in person and over the phone
Give tours to prospective members and help connect individuals and families to YMCA programs and services
Assist with membership inquiries, updates, and account needs
Build meaningful relationships that encourage member engagement and retention
Address concerns professionally and escalate issues when appropriate
Follow YMCA policies and procedures related to member services and safety
Help maintain a welcoming, clean, and inclusive environment for all