Weekend Welcome Center Concierge - Soul Center YMCA (Beverly MA)

YMCA OF THE NORTH SHORE INCBeverly, MA
$15 - $16Onsite

About The Position

The Soul Center YMCA is seeking a Member Services Team Member to join our Welcome Center team on Saturdays and Sundays. This role is ideal for an outgoing and friendly individual who enjoys helping others and creating positive experiences. As the first point of contact for members and guests, you will play an important role in creating a positive experience for everyone who walks through our doors. The Soul Center YMCA, located within the Beverly Athletic Club, offers a unique atmosphere focused on health, wellness, and community, including a beautiful indoor saltwater pool.

Requirements

  • Must be 18+ for opening and closing shifts and 16+ for all other shifts
  • Excellent interpersonal and problem-solving skills
  • Ability to build connections with individuals from diverse backgrounds
  • Basic computer skills and comfort with learning new systems

Nice To Haves

  • Previous customer service, sales, or related experience preferred
  • Strong communication and interpersonal skills
  • A passion for customer service and community engagement
  • Ability to multitask and stay organized in a busy environment
  • Positive attitude and willingness to work as part of a team
  • Commitment to creating a welcoming experience for people of all backgrounds

Responsibilities

  • Welcome members, guests, and program participants with friendly and professional customer service
  • Answer questions and provide support both in person and over the phone
  • Give tours to prospective members and help connect individuals and families to YMCA programs and services
  • Assist with membership inquiries, updates, and account needs
  • Build meaningful relationships that encourage member engagement and retention
  • Address concerns professionally and escalate issues when appropriate
  • Follow YMCA policies and procedures related to member services and safety
  • Help maintain a welcoming, clean, and inclusive environment for all

Benefits

  • Free YMCA membership
  • Employee discounts on programs
  • Paid training
  • Professional development
  • Opportunities for growth across our seven YMCA locations
  • Retirement plan with employer contribution
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service