Member Services Support FT
About The Position
The Jewish Community Center of Greater Columbus is a human service agency offering a varied program that is Jewish in nature. It is committed to enhancing the quality of individual and family life by promoting physical, intellectual, and spiritual wellness. It provides educational and cultural programs that reflect Jewish heritage, health-related activities, and many services for the community at large. Through its wide array of programs, the JCC pursues its mission of strengthening the individual, family and community. The Member Services Support Staff ensures the best possible member and guest satisfaction through a welcoming, friendly, and positive manner; receives and welcomes people as they enter the JCC either physically or via the telephone; confirms membership status; accurately manages point of sale transactions; triages deliveries and responds to member & guest inquiries. Communicates and works well with teammates and cross-functional partners.
Requirements
- GED required
- 1+ year of experience as a front desk receptionist, preferably in a hospitality environment
- Personable, diplomatic, & passionate about providing outstanding customer service
- Thrives on successfully communicating with a diverse population
- Highly organized & attentive to details
- Calmly multi-tasks
- Consistently maintains a high level of professionalism
- Proficient in the use of a computer & related software applications
- Proactive and solution-oriented
Nice To Haves
- High School Diploma preferred
Responsibilities
- Receive members and visitors to the JCC
- Confirm membership status for passes and program registration
- Keep membership database accurate and up-to-date
- Sell and accurately complete sales transactions
- Balance cash drawer accurately after each shift
- Agency point of contact for Building Operations
- Exceed expectations when providing members/visitors with requested information
- Promptly refer member/visitor to appropriate staff &/or JCC department
- Deliver outstanding customer service in a friendly, polite and diplomatic manner
- Give member/visitor needs and requests the highest priority
- Promote new programs to members and staff
- Promptly and accurately direct all telephone inquiries
- Call 911 and triage phone calls during an emergency
- Learn and maintain working knowledge of JCC emergency procedures plan
- Receive, verify, and sign for deliveries; communicate delivery to JCC recipient
- Provide accurate and timely backup support for the agency’s administrative overflow on an as-needed basis
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
