Member Services Support Specialist

TRILLIUM HEALTH RESOURCES•Greenville, NC

9h•Hybrid

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium believes that empowering others begins with supporting our team. We offer our employees a collaborative, mission-driven work environment, competitive benefits and work-from-home options for most positions, and opportunities for professional growth in a diverse inclusive culture. Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! Trillium Health Resources has a career opening for a Member Services Support Specialist to join our team! The Member and Recipient Services Support Specialist provides non-clinical administrative support to the Member Services Department related to member mailings. The Member Services Support Specialist’s primary responsibility is to assist with returned mail based on state reporting requirements. The Member Services Department is often the first interaction with our agency therefore the specialist must respond to the mailing needs in a professional service-oriented manner and support the mailing coordinator in their work. The Member Services Support Specialist is directly supervised by the AVP of Call Center Operations.

Requirements

High School Diploma or GED and minimum of one (1) year clerical experience with some experience in a call center, member services and/or customer services.
Equivalent combination of higher education/experience.
Must have a valid driver’s license
Must reside in North Carolina
Must be able to travel within catchment as required.

Nice To Haves

One (1) year of work experience in behavioral/mental health, substance abuse and developmental disabilities.

Responsibilities

Collect, monitor and organize data needed for various databases, reports or reviews.
Represent the Call Center Department by participating in various cross functional projects or tasks.
Process incoming and outgoing mail.
Monitor, sort and distribute emails and faxes.
Schedule and coordinate meetings, events, interviews, appointments, and/or other similar activities, which may include coordinating travel and lodging arrangements.
Prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings