Member Support Specialist

Serenity Mental Health Centers • Farmers Branch, TX

5h • $17 - $20 • Onsite

About The Position

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Specialist to join their high-volume inbound call team. This role serves as the first impression for members, handling inbound inquiries, scheduling appointments, and delivering white-glove service on every call. No clinical experience or licensure is required, as full training is provided. Serenity Healthcare delivers innovative, evidence-based treatments and holds itself to a high bar in how it treats its team members.

Requirements

• High school diploma or GED
• At least 1 year of experience in a customer service, call center, or high-touch service environment
• Strong verbal communication skills and the composure to stay calm under pressure
• Ability to stay organized and on-script in a busy, high-volume environment
• Basic computer and data-entry skills

Nice To Haves

• Hospitality, retail, or premium service backgrounds strongly preferred
• Microsoft Office a plus
• Fluent Spanish/English speaker

Responsibilities

• Handle high-volume inbound and outbound calls in a fast-paced, script-guided environment
• Convert inbound leads into scheduled appointments through confident, solutions-focused follow-up
• Manage scheduling, rescheduling, and appointment confirmations with precision and professionalism
• Verify member information and insurance details accurately
• Enter and update member data in our CRM/EMR system with speed and accuracy
• De-escalate concerned callers using active listening and structured communication protocols
• Follow established workflows to maintain consistent, five-star service on every interaction
• Collaborate with internal teams to ensure a seamless member experience from first call to first appointment

Benefits

• Starting at $16.50/hour, with growth to $19.50/hour within 6 months
• $1.00/hour differential for fluent Spanish/English speakers
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after year one)
• 10 paid holidays
• Flexible shift scheduling
• Paid training: four consecutive weeks, 40 hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees