Member Support Specialist

Nationwide Marketing Group LLC•Winston-Salem, NC

1d•$55,000 - $65,000•Remote

About The Position

The Member Support Specialist (MSS) is a consultative sales role, focused on revenue growth, retention, and engagement, within an assigned territory. This remote position is primarily conducted by phone, requiring persistence and strong relationship-building, influencing, and persuasive communication skills and tactics to engage members who may be harder to reach and less responsive than face-to-face interactions. The MSS builds strong relationships, uncovers opportunities to improve member performance, and translates insights into measurable results. Success in this role is defined by growing your territory, strengthening member engagement, increasing participation in NMG programs and services, and retaining members long-term. This is a base plus variable bonus role, designed for high performers. While the base provides stability, total earnings depend on achieving and exceeding your annual quota. Total earnings are uncapped and performance based.

Requirements

Minimum of 2 years professional work experience in a business environment, with a track record of exercising independent judgment, problem-solving and accountability for achieving results.
Understands and is comfortable in a quota-carrying sales role, accountable for achieving and exceeding revenue targets.
Ability to engage members over the phone with a clear, professional voice, using effective techniques to encourage answered calls, build rapport, and communicate the value of programs and services.
Maintain a dedicated, professional home office workspace that is quiet, secure, and free from routine interruptions, with reliable high-speed internet and phone connectivity capable of supporting video conferencing, CRM systems, and other cloud-based tools. The environment must allow for consistent participation in virtual meetings and frequent phone conversations with members and internal teams without background noise or distractions during standard business hours.
Ability to support members located across multiple U.S. time zones, requiring flexibility in the work schedule and the ability to occasionally conduct calls or meetings outside of standard 8:00 a.m.–5:00 p.m. business hours.
Knowledge of CRM systems and their purpose in supporting sales, tracking activity, and enhancing member engagement. Prior hands-on experience not required.
Ability to analyze complex data sets, translate insights into clear business implications, and provide actionable recommendations that improve member performance and outcomes.
Ability to travel up to 25% requiring overnight and airplane travel.
Demonstrated ability to influence business outcomes and drive program adoption.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams).

Nice To Haves

Proven success in a quota-carrying sales role, demonstrating consistent achievement of revenue targets and measurable results.
Bachelor’s Degree preferred.
Proven experience in outbound or consultative sales, consistently employing strategic calling techniques to maximize contact rates, uncover opportunities, and persuasively communicate value to drive measurable results.
Industry experience in Appliances, Electronics, Furniture and Bedding is a plus.
Working knowledge of revenue-generating tools used by retailers, such as product protection plans, retail financing, e-commerce best practices, and marketing/advertising strategies.

Responsibilities

Drive revenue growth in your territory – Identify and pursue opportunities to increase assigned members’ participation of NMG programs and services to achieve or exceed your annual growth quota, primarily through phone and virtual interactions.
Develop and execute a territory plan – Partner with all assigned members to help them achieve their full potential, prioritize opportunities, and track progress against revenue and engagement goals.
Proactively generate new business opportunities through self directed prospecting, networking, referrals and target research.
Lead regularly scheduled ROI and value reviews with assigned members, interpreting participation and performance metrics to quantify business impact and deliver actionable recommendations that increase utilization, retention, and measurable membership value.
Build strong relationships with members – Understand each member’s business, challenges, and goals to provide consultative solutions that drive results remotely, often without in-person support.
Identify and convert new opportunities – Actively prospect, generate leads, and turn opportunities into measurable sales, including upsells and cross-sells.
Partner with vendor and internal teams – Collaborate with partners and cross-functional teams to bring the right solutions to members and support your sales efforts.
Provide business insights and guidance – Advise members on ways to improve operations, profitability, and program adoption, tying recommendations directly to measurable outcomes.
Maintain accurate records and reporting – Document interactions, opportunities, and pipeline activity in the CRM to ensure visibility and accountability.

Benefits

Competitive base pay and performance bonus, dependent on role
Medical, dental, and vision benefits with low-cost coverage options
Employer paid basic life and AD&D
Employer paid short-term and long-term disability
MetLife supplemental insurance options
Matching 401(k) with 100 percent vesting
Open PTO policy, paid holidays, and ten weeks of paid parental leave
Business casual work environment
Rewards and recognition platform where you can earn points and redeem for merchandise
Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more